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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Rich

April 25, 2024

5  out of  5 rating by James Rich
"With Joshua Baumgartner's help, I made a great decision in selecting State Farm for my insurance needs. His in-depth knowledge of the wide range of insurance products available, such as health, homeowners, and auto, made sure I got specialised coverage that precisely met my needs. Joshua's approachable manner and dedication to meeting customer needs made the process seamless and comforting, confirming State Farm as my first choice for all-inclusive insurance solutions."
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Jennifer Camilleri

March 29, 2024

5  out of  5 rating by Jennifer Camilleri
"Josh and his team are a pleasure to work with. If you have questions-they have the answers. Thanks for providing excellent service to my family."
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Crystal Kendzior

March 28, 2024

5  out of  5 rating by Crystal Kendzior
"Josh and his agency are a pleasure to work with! He is personable, honest and collaborative. 10/10"
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March 26, 2024

5  out of  5 rating by BRIAN VLADIKA
"The Baumgartner Agency has been a great experience from start to finish. I was a lifetime Allstate customer, but have been nothing but pleased with the switch. I would, and have recommended them to my friends and family."
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March 25, 2024

5  out of  5 rating by msramos202
"Is 6 stars an option?! I have been with Josh and his team for a number of years now and can say nothing but great things about them. No matter what the issue/change is, Karla is great at reaching out to notify me. I recently went through the process of buying a new house and renting out my old house; Karla was always available to help with any questions I had along the way and made the process as easy as possible for me. It's nice to know that your agent and his office look out for you even in ways you didn't think you needed guidance in. I have recommended them to many family members and friends and nobody has anything but great things to say about them!"
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Jesus Arciga

March 25, 2024

5  out of  5 rating by Jesus Arciga
"Great agent. Great staff!!"
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Cheli Medina

March 21, 2024

5  out of  5 rating by Cheli Medina
"Amazing service! The minute I reached out to Josh he was very quick to respond. I was able to get insurance with no problems. Glad I chose State Farm in Beecher!"
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Whit Smith

March 18, 2024

1  out of  5 rating by Whit Smith
"I have been with state farm for my house an vehicle for years. I removed my vehicle (sold), and somehow received a refund of $300 by accident? Without notifying me, on my Jan, Feb, March, and April bill, they added an extra $100 to each month to "collect their money back" ($400 now?). I have sent multiple emails to the Office Manager Karla, and to Josh himself. Neither has responded to my request of providing me with documentation on why I originally received a refund, or why they need to collect it back. Karla mentioned their is a "remarks section" and that is where to find information on them collecting the money back. I sent them a copy of my bill, requesting to point out exactly where on the bill. Unfortunately, I am being ignored."
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Kimberly Johnson

March 12, 2024

5  out of  5 rating by Kimberly Johnson
"Working with Josh is great. We've been with him for a long time and have been through a lot and he's always kind and does what he can for us."
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Tom Williams

March 11, 2024

1  out of  5 rating by Tom Williams
"3 phone calls and an " email" ....and not a bit of communication back. One star is too many.....does this Josh even exist? Is this place real? I have my doubts .....and I have my cashed premium checks. Absolutely ZERO service. Less than zero."
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Sylvia L.

March 8, 2024

5  out of  5 rating by Sylvia L.
"I highly recommend State Farm because they are reliable and have a diverse range of insurance products. Plus, they have affordable rates and discounts—and their customer service is specifically exceptional at this location. Gladys R. is extremely knowledgeable and is always my go-to person. All the agents are incredibly helpful and dedicated to ensuring that you fully comprehend the range of products available to you without being too salesy."
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Luis Cervates

March 8, 2024

5  out of  5 rating by Luis Cervates
"I had the pleasure of working with Gladys Reyes on switching my car and home insurance with State Farm. Gladys has been the most knowledgeable and friendliest agent I’ve interacted with and helped make my transition from Allstate to State Farm quick and easy. If you need help with your insurance, Glays is your agent!"
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RoseAnn Dollens Melcarek

March 5, 2024

4  out of  5 rating by RoseAnn Dollens Melcarek
"I am unsure how to begin sharing my thoughts on State Farm and Josh Baumgartner. Josh and his team go above and beyond to provide assistance and show genuine care. Josh's active involvement in the community reflects his exceptional character, making him a truly remarkable individual. We are incredibly lucky to have such a fantastic business and businessman in our community."
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stephen greaves

January 22, 2024

1  out of  5 rating by stephen greaves
"adding a call center was your fownfall as answering the phone was a issue to begin with. pleqse fix it"
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Mason Coor

January 4, 2024

5  out of  5 rating by Mason Coor
"Recently took great care of one of my auto insurance customers that transferred to IL, highly recommend!"
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Wendell Meeks

December 26, 2023

5  out of  5 rating by Wendell Meeks
"Been with Josh for many years!! Always a pleasure to talk to!! The staff is always kind and helpful!! Always there to help with any questions!! #1 in my book!!"
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Erin Ferraro

December 11, 2023

5  out of  5 rating by Erin Ferraro
"Going on (or possibly even past) 10 years of a clients of Josh’s and I’ll never leave. One of the very best. Answers all my questions quickly, really cares about his clients, and so much more! My whole family uses him!"
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October 18, 2023

5  out of  5 rating by DANIEL MARQUEZ
"I am not only impressed by the exceptional service provided by my insurance agent but also by their incredible volunteer efforts. It is truly inspiring to see someone in their position dedicating their time and energy to making a positive impact in the community. Their commitment to volunteering reflects their compassionate nature and genuine care for others. It is evident that they go above and beyond to make a difference in the lives of those in need. I am grateful to have an insurance agent who not only excels professionally but also embodies the values of kindness and selflessness. Highly recommend this agent for their outstanding service and philanthropic spirit."
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Luke Veronda

October 18, 2023

5  out of  5 rating by Luke Veronda
"A Decade of Exceptional Service: Highly Recommend! I am incredibly grateful for the outstanding service provided by my insurance agent over the past ten years. They have consistently gone above and beyond to ensure my insurance needs are met with professionalism and care. From their extensive knowledge of the industry to their prompt and friendly communication, every interaction has been a pleasure. Their attention to detail and proactive approach in reviewing my policies have given me peace of mind. Not only have they provided competitive rates, but they have also shown genuine care for my well-being. I highly recommend my insurance agent for their exceptional service and expertise."
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Luke Haas

October 17, 2023

5  out of  5 rating by Luke Haas
"Oh, where do I even begin with this insurance company's customer service? Let me tell you, it is absolutely mind-blowing! From the moment I picked up the phone to inquire about their services, I was greeted with the friendliest and most enthusiastic representative I have ever encountered. Their level of attentiveness is simply unparalleled. They listened to my every concern, question, and even my random musings about life. I felt like I was talking to a long-lost friend rather than a customer service agent. They took the time to explain every policy detail in a way that even a five-year-old could understand. But it doesn't stop there. The efficiency of their customer service is truly astonishing. I had an urgent claim that needed to be processed, and let me tell you, they handled it like superheroes. They swooped in, gathered all the necessary information, and resolved the issue in record time. I didn't even have a chance to finish my cup of coffee before they had it all sorted out! And let's not forget about their patience. I must have called them a dozen times with various questions and concerns, and not once did they show the slightest hint of annoyance. They were always calm, composed, and ready to assist me with whatever I needed. It's as if they were born with an infinite well of patience specifically for dealing with customers like me. But what truly sets this insurance company's customer service apart is their genuine care for their clients. They don't treat you like just another policyholder; they treat you like family. They go above and beyond to ensure that you have the best coverage possible and that you feel valued every step of the way. It's a level of care and dedication that is rarely seen in today's world. In conclusion, I cannot sing enough praises for this insurance company's customer service. They are the epitome of excellence, going above and beyond to provide the best service imaginable. If you're looking for an insurance company that truly cares about its customers, look no further. Trust me, you won't be disappointed!"
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Priscilla Peña

October 12, 2023

5  out of  5 rating by Priscilla Peña
"Josh is the best in the game! Very professional and dedicated to his customers. He provides only the best service."
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Matt Krudup

October 9, 2023

5  out of  5 rating by Matt Krudup
"Josh is a nice guy.... you feel comfortable talking to him."
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Erik Perez

October 8, 2023

5  out of  5 rating by Erik Perez
"Great customer service!"
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Jesse A

August 30, 2023

5  out of  5 rating by Jesse A
"Awesome and friendly service. Great people and great rates."
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Amy Toland

August 24, 2023

5  out of  5 rating by Amy Toland
"Karla helped me with a pretty emergent situation. She made my experience painless, quick, and easy. She also helped me save a lot of money. She was kind, friendly and super helpful as always!!!"